Terms and Conditions
AccessLaw's Judicial Council Forms, California Civil Jury Instructions and California Criminal Jury Instructions are subscription products. Each subscription allows access by the user for one year and includes any updates or revisions during that year. AccessLaw subscription products are automatically renewed. Near the end of a subscription period, an invoice will be sent for the next year's subscription. Prompt payment of the renewal invoice will allow for uninterrupted access for the next year.
Books — Automatic Update Service
Ownership of a CEB book makes you a CEB Automatic Update customer. Updates, revisions, and new editions of CEB books, Action Guides, and software will be sent to you automatically as they are released with an invoice. Full 30-day return privileges (postage paid) apply. You may cancel this service at any time.
The benefits of being a CEB Automatic Update Customer:
There is nothing you need to do if you wish to remain an Automatic Update Customer—we will simply continue to send you updates and new editions of your publication as they become available. Automatic Update Service is also available for revisions of Action Guides. When you purchase an Action Guide, you are automatically an Automatic Update Customer unless you indicate your preference to be on Reminder Status. You may change your status as an Automatic Update Customer to that of Reminder Status at any time. Contact Customer Service at 1-800-232-3444, 7:30am to 5:00pm (PT), M-F for more information.
When you purchase a CEB practice book, you receive the current update at no extra cost. If an update to a hardcover book, an Action Guide revision, or a revised edition of an annual publication is published within 90 days after you purchase a CEB publication, CEB will send you a free copy of the new update or revised annual. If a new edition of a hardcover book is published within six months after you have purchased the previous edition, you can apply the amount you paid as a credit toward purchase of the new edition.
Seminars Order 48 hours in advance when enrolling in a seminar using the web. Not enough time? Call 1-800-232-3444, 7:30am to 5:00pm (PT), M-F to enroll before the seminar begins. You may cancel your purchase up to one business day prior to the seminar.
On Demand You have access to On Demand seminars for one year from the date of purchase or the date the program becomes available, whichever is later. You may cancel your purchase if the On Demand seminar is not yet available for viewing.
Audio CDs Audio CDs cannot be returned for refund. Defective CDs may be returned for replacement.
CEB Forms CDs contain all of a title's attorney-drafted forms, checklists, and questionnaires, and are available in Word and WordPerfect formats. You are not required to purchase the Forms CD when you buy the book, but you must own the book in order to buy the Forms CD. When a Forms CD is updated, Automatic Update Customers will receive the updated CD at a reduced price.
Forms CDs include an Updated Files list that allows you to evaluate changes to the CD without opening the package. Opened Forms CDs cannot be returned for refund. Defective CDs may be returned for replacement.
OnLAW is a Web-based subscription product offered on an annual basis. Each subscription allows access by the user for one year and includes any updates or revisions during that year. Law firms, corporate legal departments, and public agencies may purchase additional user access to an OnLAW Library or title for a small fee. Additional users must claim a seat from the firm or agency to have access. OnLAW subscriptions are automatically renewed. Near the end of a subscription period, an invoice will be sent for the next year's subscription. Prompt payment of the renewal invoice will allow for uninterrupted access for the next year.
OnLAW version with print purchase
When you purchase a book that is a CEB OnLAW title, you may also purchase that title on OnLAW for an additional fee. The OnLAW Action Guide versions of Action Guides are also available for an additional fee when purchased with the print version. You need to be an Automatic Update customer to continue to receive the OnLAW version at the combination print/OnLAW price.
CEB Reporter Online
Your paid Reporter subscription entitles you to both the print Reporter and access to Reporters Online. Go to ceb.com and click on MyCEB to log in. Once logged in, your Reporter Online subscription is available through OnLAW. Reporter subscriptions are not refundable.
SmartJCForms is a powerful application that makes completing, saving, and managing Judicial Council forms a breeze. With an easy-to-use, intuitive interface and a host of robust, flexible features, it's the best way of handling your Judicial Council Forms for maximum efficiency and minimum hassle. SmartJCForms is a subscription product offered on an annual basis. A subscription to SmartJCForms includes one license and entitles you to one year of forms updates which are delivered automatically to your computer. Each computer is assigned a unique license and additional licenses can be purchased at any time. SmartJCForms subscriptions are automatically renewed. Near the end of a subscription period, a notice will be sent for the next year's subscription. Prompt payment of the renewal invoice will ensure uninterrupted access to program and updates for the next year.
Section Membership Agreement
For those who are currently section members, CEB will apply the cost of your section dues, subject to verification of your membership in a participating section, towards the purchase of a Gold Passport or a single full-price program ticket. If you do not currently belong to one of the participating sections and want to join, CEB will pay your annual section membership dues when you register for a CEB program or purchase a CEB Gold Passport. Only one annual section membership per program or Gold Passport purchase is permitted. CEB credit only; no refunds allowed. Discounts cannot be combined. For questions or to place an order, please call CEB Customer Service at 1-800-232-3444, 7:30am to 5:00pm (PT), M-F.
Customer Service and Support
CEB support technicians are available , 7:30am to 5:00pm (PT), M-F to answer your questions about CEB electronic products and services, including OnLAW, SmartJCForms, On Demand programs, and Forms CDs. Call 1-800-232-3444 or e-mail us at firstname.lastname@example.org.