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CLE Programs: On DemandStreaming seminars and MP3 General Information
Frequently Asked Questions (FAQs)
On Demand (Streaming seminars and MP3) How do I view an On Demand seminar?
You can choose to view the streaming seminar, download the seminar in MP3 format, download the materials, check your MCLE completion status, and when the seminar is complete, view and print your MCLE Certificate and complete an evaluation. Are On Demand programs mobile-compatible? Yes, for details, please see our FAQ on Mobile-Compatible CLE. Can I rewind or fast forward the audio or video to re-listen to content or skip ahead? You can rewind or fast forward a segment only AFTER you have viewed the segment for full MCLE credit. Once you have completed a segment, the FF/Rewind slider bar will appear on the player the next time you access that segment. Drag the slider to rewind or fast forward to the desired point in the segment. In the Windows Media player, the FF/Rewind slider bar is located above the play/pause/stop buttons. 
In the Real Player, the FF/Rewind slider bar is located to the right of the square 'Stop' button. 
How do I view and print the materials? You can click on the "Materials" link on your CLE Programs library page or you can access the materials by clicking on the "Download Materials" link located below the PowerPoint slides in the On Demand seminar window. Reference Materials are in PDF format and require Adobe Reader. How do I view and print PowerPoint presentations? Many On Demand seminars have accompanying PowerPoint presentations. PowerPoint slides will advance automatically during an On Demand streaming seminar. You may also advance forward and backward manually using the toolbar buttons to preview or review a slide. When the next slide change occurs, the PowerPoint presentation will attempt to sync with the seminar in progress. Some On Demand streaming seminars do not have the auto-advance feature and slides must be manually advanced by the user. To print the PowerPoint slides, click on the Print slides link located below the slides. What kind of MCLE Credit do I earn? On Demand streaming and MP3 seminars qualify for participatory MCLE credit. Specialization credit is also available. How is my attendance verified? You have the option of streaming or downloading seminars. If you choose to stream the seminar, you must complete each 20 minute segment in its entirety to earn credit for that portion of the seminar. If you choose to download the seminar, there are attendance verification code words inserted throughout the presentation. At the conclusion of the seminar, return to MyCEB and enter the code words in order to get your certificate. How do I get my MCLE and specialization credit certificate? If you choose to stream the seminar, an MCLE Certificate button will appear on the MCLE Status screen when you have completed the last segment. Or when the seminar is complete, you can click on "MCLE Certificate" link in your CLE Programs library. If you choose to download the seminar, there are attendance verification code words inserted throughout the presentation. At the conclusion of the seminar, return to MyCEB and enter the code words to get your certificate. Please note that CEB's attendance verification requires that you complete all segments using a single format—the streaming version or the downloaded version (if available). I completed one or more segments but the MCLE Status page did not grant me completion credit. How do I get credit? If you have viewed one or more segments of a streaming seminar and did not get MCLE completion credit, please click on the "CLE Verification Request" link at the bottom of your MCLE Status page and complete the requested information. We will manually verify your attendance against the media server logs and provide you with CLE credit accordingly. You do not need to view the segment again. If you do not receive notification of CLE credit within 48 hours, please contact Veracast at 1-877-837-2227 or via help@veracast.com, 8:00am to 5:00pm (PT), M-F. The most common cause for an incomplete status is that the attendance verification program could not track your attendance. If you are using the Firefox™ browser, the attendance verification program requires that you view the program using RealPlayer™. Additionally, if you downloaded and installed the Firefox™ browser on top of an already installed RealPlayer™ on your system, you will need to re-install the RealPlayer™ again AFTER you have installed and configured your new Firefox™ browser. If you are using the Microsoft Internet Explorer™ browser, you may view the program using either RealPlayer™ or Windows Media Player™. Who can help me with technical problems? On Demand streaming seminars are hosted and supported by Veracast. For assistance solving technical problems with your player or if you have questions about your attendance verification, contact Veracast Technical Support at 1-877-837-2227 or help@veracast.com, 8:00am to 5:00pm (PT), M-F. On Demand MP3 seminars and materials are hosted and supported by CEB. For assistance downloading MP3 files or accessing materials, contact CEB Technical Support at 1-800-750-9155, 7:30am to 5:00pm (PT), M-F. System Requirements
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